Commons Support

Need help with the CUNY Academic Commons? Find help by selecting a category below.

Personalize My Commons

Tailor the Commons to meet your needs.

Manage a Site

Customize your site with themes and plugins to maximize your impact.

Manage a Group

Administer Groups to optimize collaborative productivity.

Courses on the Commons

Teaching and learning on an open platform.

Common Commons Questions

Here are some quick tips for using the Commons

  • I registered to become a member, but I didn’t receive an email confirmation. What should I do?
  • I don’t want to use my CUNY email. Can I change my Commons email?
  • I can see my site, but others can’t. How do I make it public?
  • I forgot my password. How can I reset it?
  • How can I find my course?
  • I’m new to WordPress. Where can I learn the basics?
  • I’m teaching a class on the Commons. How can I invite my students to join the Commons and to join my class ?
  • What is the difference between a tag and category?
  • How do allow or deny comments on my site’s posts and pages?
  • Where can I find out what plugins do?

    • New to the Commons?

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    Send us a Message!

    We care about your experience! Please click the "Get Help" button below or email us at support@cunycommons.zendesk.com so that we can respond quickly to your questions and requests.